VIVA Provider Search

VIVA Health needed a faster, compliant way to manage provider data and meet strict CMS standards. CCG rebuilt their legacy system into an automated, reliable platform that ensures accuracy, compliance, and a better user experience.

The Challenge

Manual Processes and Outdated Technology Slowed Progress

VIVA Health’s provider directory system was essential for serving its Medicare, commercial, and Medicaid members. But over time, performance slowed and compliance became difficult to maintain. Nightly data imports took more than two hours, directories required manual upkeep, and there was no formal way to verify data accuracy for CMS reporting — creating inefficiency, compliance risks, and operational strain.

The Transformation

Building a Foundation for Automation and Compliance

CCG partnered with VIVA to overhaul their provider data infrastructure from the ground up. The team analyzed data workflows, identified compliance gaps, and mapped automation opportunities to improve accuracy and speed.

System Audit & Discovery: Evaluated existing architecture and data pipelines to uncover inefficiencies and compliance risks.
Automation Design: Defined workflows to validate provider data against USPS databases and generate CMS-ready directories.
Architecture Rebuild: Developed a modern, scalable framework to support continuous uptime and rapid processing.
Testing & Optimization: Conducted iterative testing to ensure data integrity, performance, and seamless integration with VIVA’s internal systems.

The Results

Speed, Accuracy, and Long-Term Stability

The re-engineered platform transformed how VIVA Health manages provider data:

Significant Time Savings: Automated imports and validations reduced hours of manual work.
Compliance Confidence: CMS-compliant directories generated daily, automatically.
Scalability Across Programs: Expanded beyond Medicare to include commercial and Medicaid plans.
Operational Reliability: The system continues to perform reliably with minimal human oversight.
Accelerated Imports: Imports now complete in just 7 minutes — down from 2.5 hours.

By automating critical processes and ensuring accuracy, CCG helped VIVA Health strengthen compliance, improve efficiency, and build a digital foundation for future growth.

If you'd like to know more, download the full case study here.